Tag Archives: multitasking

Command attention when you speak

It’s little wonder that some people choose to send an email instead of trying to hold a conversation. After all, people often are looking at their computers or smartphones when you try to speak with them. Forty-two percent of the readers who responded to last month’s poll said that’s their greatest annoyance when they try to talk with someone … Continue reading

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Customer Service Obstacles: Strategies for overcoming your day-to-day challenges

Customer Service Obstacles: Strategies for overcoming your day-to-day challenges Think about the last “easy” day you experienced on the job. If that’s a tall order, take heart. A study conducted at international training and consulting firm The Forum Corp. found … Continue reading

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