Tag Archives: etiquette

The way you say it matters

Text and instant messaging are quickly catching up to email and phone calls as the most frequently used communication tools. More than 80% of the readers who responded to our poll last month said they use text or instant messaging daily, while everyone said they use the phone and email … Continue reading

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Top 10 guidelines for using the phone at work

Phone calls continue to be one of the most dependable and effective communication tools. In a world where emailing and texting are becoming the most popular choices for reaching out to someone, the phone call is a more personal option. A quick call can be much more efficient than a round of emails, text messages or instant messages. They are crucial in maintaining customer relationships. And when face-to-face meetings aren’t an option, they are the only choice for addressing conflict, providing feedback, and discussing sensitive or confidential matters … Continue reading

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Write clear and concise email messages

Imagine how much time we could save and how many misunderstandings we could avoid if everyone thought for a moment before hitting “Send” on the emails that they write. Following is great guidance for every email user, adapted from C3: Clear Concise Communication, a multimedia training kit that includes guidelines for more than a dozen types of communication. Feel free to forward this email to your colleagues who will benefit from the advice … Continue reading

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Rules of Workplace Etiquette

You would be surprised by how even the littlest things can force a wedge between you and your co-workers. Day after day of smelling your perfume or stinky lunches or too often having to listen to you take personal calls can drive them to the brink. They may not know how to communicate the problem to you, and so they act out with rudeness or avoidance. If you follow these rules, you will do your part to reduce conflict at work … Continue reading

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Earn an A+ in preparation

Within the next couple of weeks, children who aren’t already back in the classroom will be starting a new school year. The same habits that can boost their academic performance will pay off for moms and dads at work too. Here are seven habits worth adding to your life … Continue reading

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Are you surrounded by inconsiderate co-workers?

Are you surrounded by inconsiderate co-workers? What one person views as inconsiderate, another will see as perfectly acceptable behavior. That’s why it’s important to create—and expect adherence to—an established set of ground rules that all employees know, understand and commit … Continue reading

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Insist on a courteous work environment

Insist on a courteous work environment Problem: Lately it feels as though you’ve been inundated with employees’ complaints about their co-workers’ lack of common courtesy. One person complained about people leaving dirty dishes in the break room sink. Another grumbled about … Continue reading

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