Tag Archives: Email

10 rules for writing emails

While email is certainly an efficient means of communicating, it often is a source of confusion, frustration and anger. Without the benefit of seeing body language and hearing voice tone, recipients can interpret your words as being hostile or condescending. That can lead to dissatisfied customers and conflict between you and your co-workers. With some care, you can write clean, concise, clear emails that convey your message and intent. Follow these ground rules … Continue reading

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Write clear and concise email messages

Imagine how much time we could save and how many misunderstandings we could avoid if everyone thought for a moment before hitting “Send” on the emails that they write. Following is great guidance for every email user, adapted from C3: Clear Concise Communication, a multimedia training kit that includes guidelines for more than a dozen types of communication. Feel free to forward this email to your colleagues who will benefit from the advice … Continue reading

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Communicating with customers

Communicating with customers  Effectively communicating with customers is the cornerstone of successful customer service. Elevate your communication skills with these tactics: Evaluate your phone voice. If your organization records calls, ask to listen to one of your own. If not, record yourself … Continue reading

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5 ways to make your email more efficient

5 ways to make your email more efficient Don’t allow email to steal hours of your day. Simple changes can slash the time you spend reading and responding to messages. Adopt these five habits to save time: Reply in the subject … Continue reading

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You can clear your email

You can clear your email Maybe you have been out of the office for a week or you’re so swamped with work that you allowed messages to pile up. In any case you will feel—and be—more confident and in control … Continue reading

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Email on vacation doesn’t have to be all or nothing

Email on vacation doesn’t have to be all or nothing Last month we asked for your best strategies to avoid working during vacation. Like many people, M.L. Henderson of Los Angeles finds it difficult to completely cut off contact with … Continue reading

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Stop being overwhelmed by email

Stop being overwhelmed by email by Catherine Welborn, editor Problem: Since your promotion, you’ve been inundated with emails daily. It’s hard to keep up with them all, and you’ve had a couple slip through the cracks already. You don’t want to … Continue reading

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