The way you say it matters
Text and instant messaging are quickly catching up to email and phone calls as the most frequently used communication tools. More than 80% of the readers who responded to our poll last month said they use text or instant messaging daily, while everyone said they use the phone and email.
Whether to tap out a text or IM, send an email or make a call is a choice that can affect how well you communicate with others and how productive you are. Pick the wrong method and you can waste time exchanging extra messages or clearing up misunderstandings.
Follow these guidelines:
- Send a text or IM when the subject is simple, you need a quick answer and the message won’t disrupt the other person. Remember to change your IM setting to Busy or Unavailable when you don’t want to be interrupted.
- Write an email when you need to distribute easy-to-understand information or want input or an answer and don’t need it for at least a few hours. If you expect your staff members to instantly respond to email, you are killing their productivity with interruptions.
- Pick up the phone—or meet in person—to deliver sensitive information or discuss complex topics. One phone call can replace several rounds of email.
Take full advantage of the capabilities of each type of technology. You can add a photo to a text message, use voting buttons on an Outlook email for a simple group decision or make a video call when you can’t meet in person but seeing body language cues is important.
Finally, in this high-tech time the old-fashioned handwritten note can stand out when you want to convey praise or appreciation to someone. We were pleased to see that a quarter of poll respondents said they send handwritten letters or notes daily.
C3: Clear Concise Communication
C3: Clear Concise Communication teaches you how to communicate in a direct manner—across all channels—to ensure that you get the results you want while avoiding the communication pitfalls that can wreak havoc in the workplace.
This multimedia resource includes:
- The 17-minute video Am I Making Myself Clear? Get Your Point Across Whenever You Communicate, with a companion Trainer’s Guide and Viewer’s Guide.
- The 60-minute audio conference presentation Screw the Elephants in the Room: Straight Talk in the Workplace.
- A 66-page workbook stuffed full of best practices, guides, tips, quizzes and more.
- A Customizable, Print-Ready Forms CD that trainers and trainees can reference again and again.
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