When the biggest problem is the people
A day in a dysfunctional office can feature more drama than a soap opera: co-worker conflict, gum-flapping gossips, turf wars that are entrenched in the culture and demanding divas of either gender, just to name a few.
No wonder studies estimate that managers spend about 20% of their time—the equivalent of one day each workweek—dealing with employee conflict.
Instead of shutting the door and trying to ignore it, consider that you might be the trigger, or at least adding fuel to the flames. Make sure that your actions contribute to a calm workplace.
- Consider job candidates’ attitudes and fit with your organization’s culture? It’s easier to train an employee to develop the necessary skills than to change someone’s attitude.
- Involve yourself in employee battles when you should—and only when you need to? If you keep solving problems, employees will keep bringing them to you.
- Act as a coach, instead of a referee? When you show employees how to get along, everyone will have more time to focus on the work.
- Apply consistent standards for behavior across the board, no matter how much a “star” employee contributes to sales or other areas? Drama kings and queens can cost you more than they are worth, with the distractions, resentment and turnover they cause.
You don’t need to become a psychologist to eliminate the drama, but you do need to know when to intervene and how. Sign up for the upcoming audio conference Am I Your Therapist or Your Boss? to learn how to reduce conflict and deal with toxic employees. (Learn more below.)
May 2, 2012
1:30-3:00 p.m. Eastern
“Am I going crazy or is everyone else around me going mad? How did I go from being the boss to being a therapist?”
Are you finding that you don’t have enough time to get work done, because you are busy playing referee to your employees?
Are you spending your days counseling employees who are going through tough times—and spending your nights doing the work that should have been done during the day?
Is the stress of managing people getting to you and impacting productivity in your workplace?
Survive and thrive during insane times! Join us as thought-leader Roberta Matuson, author of Suddenly in Charge, a Washington Post Top 5 Book for Business Leaders, shares her expertise on the how to keep your employees off the couch and engaged in their jobs. Discover the secrets of how word-class leaders stay sane during insane times.
Now more than ever, leaders need to give their full attention to helping their organizations achieve profitability. Do this well and you’ll receive the acknowledgement and promotion you deserve. Fail to do this and you may find yourself on someone else’s couch.
Click here to receive The Organized Executive’s Piority One twice each month!